While running the Custom Refresh tool in DataPlus, it has been known to take an extended period of time while trying to refresh reports for large databases.
If you see that the program has NOT given you an "Object Error" of any type, but simply states "Not Responding", then there is a 98% chance that the delay is due to the extreme size of the report and is not frozen.
- Please do not cancel the process
- If you do cancel the process you will need to open task manager and terminate all of the "Excel" processes before starting the program again.
- If you feel that your machine has locked up or you think it may be taking too long please feel free to call support at (888)-688-3282 and we can assist you.
