It is the result of a data entry error in MegaWest OR there is a provider with transactions in MegaWest that has not been added in DataPlus.
If it was a typo/data entry error then it is ok to move forward with the transaction import. Once you have made the correction in MegaWest it will be brought into DataPlus via the Revision File at the next EOM. *Note- Using this method will cause your current EOM charges to be out of balance by the total error's transactions. When the error is corrected in MegaWest and the revision file is processed during the next EOM the correction will be carried into DataPlus and you will then be in balance.
If you have a new provider with transactions that have not been added in DataPlus you will need to take a moment and add them before you continue. You will need to cancel the Step 1 Import and exit to the main DataPlus screen.
Adding a New Provider
- Select File Review/Maintenance from the main DataPlus screen and then Select Providers.
- Select "New" (the arrow with the asterisk button on the second toolbar)
- Enter the Provider information using the Tab key to cycle through the blanks.
- Once you have entered the necessary data select "Save" (the disk and pencil button on the second toolbar)
Now that you have added the necessary provider(s) you may again proceed with Step 1 Transactions Import and the rest of the end of month process.
If you have further questions or need assistance please call Support at 888-688-3282
